MatchCut

Support

We answer every message, usually within two working days.

Email sorryhumans.ai@gmail.com

Tell us your iPhone model, your iOS version, and what happened. A screenshot helps.

Common questions

Does my video get uploaded anywhere?

No. All analysis and export run on your iPhone. MatchCut has no server and no account. See the Privacy Policy.

My match is split into several files

That is normal for action cams, which chapter long recordings. Import all the parts of the same match together and MatchCut treats them as one continuous recording.

Analysis is taking a while

A 2 to 3 hour recording is a lot of video to read. Analysis runs in the background and can be paused and resumed; progress is saved, so you do not lose it if you leave the app.

Not many highlights were found

MatchCut looks for bursts of crowd noise and on-pitch motion. A short clip, a quiet touchline or a static wide shot gives it little to work with. You can also add a moment by hand on the review screen.

Is anything locked or paid?

No. MatchCut is free with every feature unlocked: 4K export, all three formats, no subscription, and nothing to buy inside the app. The MatchCut logo in the corner of a finished reel is on by default, and one switch in the export screen turns it off.

Where did my exported reel go?

Straight into your photo library, and the share sheet opens so you can send it on. If the save failed, check Settings → Apps → MatchCut → Photos and allow adding photos.

The export is taking a long time

4K takes noticeably longer than smaller sizes, and a longer reel takes longer still. Keep the app in the foreground while it finishes.